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STRICTLY BMX
3 Walker Street
Prahran
VIC, 3181
Australia

PHONE: +61 (0)3 9529 2000

STORE HOURS:
Monday - Saturday 10am - 5pm
Closed Sunday

FREIGHT

FREIGHT COST

Want to know how much that Bike, Frame or Bars will cost to get delivered to you?

Just add the item(s) in question to cart & then click the "Freight Estimator" button next to the "Checkout " button on the Cart page. You'll be prompted to enter your postcode (if you live in Australia) or country (if you live outside Australia).
Once you've done that, click the "Calculate" button & the freight cost will automatically display. If at that point you want to go ahead & order, just click the "Checkout" button to proceed.

FREIGHT METHOD

We use Australia Post to send & deliver all orders.
All orders are sent fully insured.

DOMESTIC

All orders within Australia are sent using the eparcel service.
Where possible we give the option of Standard or Express freight.
Please Note - Express freight is not available to some postcodes.
Eparcel packages can be tracked online from the point they leave us until they reach you.
For the most up-to-date information on delivery times from our Melbourne location please visit the Australia Post website here

INTERNATIONAL

All international orders are sent using the Express Courier International service.
Express Courier International packages can be tracked online from the point they leave us until they reach you.
For the most up-to-date information on delivery times from our Melbourne location please visit the Australia Post website here 

ORDER PROCESSING TIMES

We endeavour to send orders within 24 hours of them being placed & paid (EXCLUDING weekends & holidays)
Orders are dispatched from our Melbourne location every business day (Monday to Friday)
No orders are dispatched on Saturdays, Sundays or VIC Public Holidays.
If an item on your order is unavailable for any reason we will contact you by email or telephone.
All first time shoppers & all international orders are subject to an additional security check which MUST be completed prior to orders being shipped.

ORDER TRACKING

Once an order has been dispatched an email will be sent to the customer advising the package tracking number.
This tracking number can be used to check the transit progress of your order here

ARE THERE ANY ADDITIONAL CHARGES?

Not within Australia.
If you are ordering from outside Australia there may be taxes levied on your order which will be consistent with that country's tax structure.
For more information, you should consult your local Customs Authority & Postal Service.

FREIGHT ON COMPLETE BIKES

Due to Australia Post box size restrictions we are unable to ship bikes completely assembled.
We take great care to pack your new bike to avoid any damage in transit.
Once you receive your bike, all you need to do is put on the bars, wheels, pedals & seat/post, then hook up the brakes & go shred.
If you are not mechanically minded then we highly recommend you have your local bikeshop complete the assembly for you.
Please ensure your bike is properly assembled before riding to avoid any product failure due to incorrect installation.
Faliure caused by incorrect installation is not covered by warranty.
Should you have any questions or concerns, please call us. We're happy to help.

PAYMENT

PAYMENT OPTIONS

We accept Visa & Mastercard, credit & debit cards.
All transactions are carried out securely online & all your credit card information is encrypted for your protection.
We do not accept American Express, Diners Club, Direct Deposit, Money Orders, Cheques or C.O.D. Payments.
Please contact info@strictlybmx.com if you wish to pay via paypal. 


CREDIT CARD FRAUD

As part of our ongoing commitment to customers credit card security, we follow security check guidelines approved by NAB & Victoria Police.
All first time shoppers & all international orders are subject to an additional card security check which MUST be completed prior to orders being shipped.
Perpetrators of credit card fraud will be subject to criminal charges without exception.

PHONE ORDERS

If you're scared of the internet stealing your soul & would prefer to place you order with a real human being then feel free to give us a call.
The number to call is (03) 9529 2000 within Australia or 00 61 3 9529 2000 from overseas.
You'll be able to find out how well colours from different companies match, what frame geometry may 
suit your riding style, as well as staff riding spots or lunch recommendations.

RETURNS/EXCHANGES

If for any reason you wish to return an item purchased from us, please email orders@strictlybmx.com or call (03) 9529 2000 first so we can work out the best way forward.
You are able to return an item for exchange, subject to the following conditions:

•    All returns must be authorized prior to shipment, and a copy of your invoice/receipt must be included
•    Goods returned without prior authorization will not be accepted.
•    All returned items must be in new, unused condition with all original parts & packaging intact.
•    The customer is responsible for all shipping costs on returns, except where Strictly BMX shipped an item
     which was not ordered.
•    The customer is responsible for all shipping costs on warranty replacements.
•    DVD returns will only be accepted where the dvd was damaged prior to delivery, has a manufacturing fault
     or an incorrect title was supplied.
•    We generally do not issue refunds unless goods supplied are faulty or not the items you ordered.
•    In certain extreme cases, refunds may be granted but will be subject to a 15% restocking fee
•    No returns after 14 days from the date of purchase
•    No returns on parts that have been installed or bikes that have been ridden.
•    No returns on worn &/or washed clothing.
•    No returns on custom-built wheels, custom bikes, or special-order items.
•    No return on sale items. Sale is final.

WARRANTY

Possible warranty claimers please email warranty@strictlybmx.com or call (03) 9529 2000 with details. Be aware that manufacturers will not warranty bikes run over by mum in the SUV &/or parts damaged by hanging up, landing flat bottom or throwing your bike.

•    Generally, warranties cover defects in materials and workmanship.
•    Damage from riding abuse, neglect and accidents are not covered under any warranty.
•    Warranties will be refered to the manufacturers or their authorised Australian distributors.
•    We are happy to facilitate any warranty but, please remember it is at the sole discretion of the manufacturer
     to repair or replace defective merchandise.
•    Please refer to any warranty card/form provided with products, some require filling out and sending to the
     associated manufacturer/distributor. Failure to do so can void any warranty.
•    Any associated labour and freight costs are not covered under any warranty.
•    The Customer is responsible for all shipping costs involved, including shipping a defective product to Strictly
     BMX, and Strictly BMX shipping a replacement to the customer.
•    For all warranty claims , you will need to return the item to us along with your original receipt.
•    Once we receive the product back instore we will follow the warranty procedure with the relevant
     manufacturer or distributor. We try to do this as quickly as possible but, please be patient.
•    We only warranty products bought from Strictly BMX. If you bought it elsewhere in Australia or overseas,
     then you need to contact the store you originally purchased from.

LAYBY

Layby is not available for mail order.
Instore we are able to offer layby on full priced items only.
Please call for instore layby information.

WANT FREE STICKERS?

Send a self addressed envelope with a stamp on it inside an envelope addressed to:

Strictly BMX
3 Walker Street
Prahran
VIC, 3181
Australia
Attn: Action Bronson Fanclub!

Australia Only.

We'll happily fill your envelope with adhesive radness & send it back to you quick smart.

PRIVACY & COPYRIGHT

PRIVACY STATEMENT

All the information you provide to strictlybmx.com including your email address and credit card details are kept strictly private and confidential.
Strictlybmx.com will not disclose your details to any third party without your express written consent.
As a matter of good practice, we do not share any personal information with anyone and we do not sell it to others.
Credit card fraudsters & thieves are an exception to this policy. We can & will distribute your personal details across all social media outlets.

COPYRIGHT

All design and content of this website are owned by Strictly BMX & may not be copied or reproduced without permission. Product images & descriptions are produced expressly for the benefit of Strictly BMX customers not other retailers, so don’t steal our shit.

All rights reserved. All wrongs reversed. Maximum respect to Shaka Shazam & Dug Chedda.

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