Shipping
FREIGHT COST
Want to know how much that Bike, Frame or Bars will cost to get delivered to you?
Just add the item(s) in question to cart & then click the "Freight Estimator" button next to the "Checkout " button on the Cart page. You'll be prompted to enter your postcode (if you live in Australia) or country (if you live outside Australia).
Once you've done that, click the "Calculate" button & the freight cost will automatically display. If at that point you want to go ahead & order, just click the "Checkout" button to proceed.
FREIGHT METHOD
We use Australia Post &/or Aramex Couriers to send & deliver all orders.
DOMESTIC
All orders within Australia are sent using the eparcel service or Aramex Couriers.
Where possible we give the option of Standard (5-10 days delivery) or Express (2-5 days delivery) freight.
Please Note - Express freight is not available to some postcodes.
Eparcel packages can be tracked online from the point they leave us until they reach you.
For the most up-to-date information on delivery times from our Brisbane location please visit the Australia Post website here
INTERNATIONAL
All international orders are sent using the EMS Express Courier International service.
Express Courier International packages can be tracked online from the point they leave us until they reach you.
For the most up-to-date information on delivery times from our Brisbane location please visit the Australia Post website here
ORDER PROCESSING TIMES
We endeavour to send orders within 24 hours of them being placed & paid (EXCLUDING weekends & holidays)
If your order has items included that have a handling time quoted, this can add 2-4 days on average to your shipping time. Typically becaise we need to receive these items to then combine with your order to be sent all at once.
Orders are dispatched from our Brisbane location every business day (Monday to Friday)
No orders are dispatched on Saturdays, Sundays or QLD Public Holidays.
If an item on your order is unavailable for any reason we will contact you by email or telephone.
ORDER TRACKING
Once an order has been dispatched an email will be sent to the customer advising the package tracking number.
This tracking number can be used to check the transit progress of your order
ARE THERE ANY ADDITIONAL TAXES?
Not within Australia.
If you are ordering from outside Australia there may be taxes levied on your order which will be consistent with that country's tax structure.
For more information, you should consult your local Customs Authority & Postal Service.
FREIGHT ON COMPLETE BIKES
Due to Australia Post's box size restrictions we are unable to ship complete bikes in 20" or above with Australia Post. These bikes will be shipped by courier in a 90% assembled form. We take great care to pack your new bike to avoid any damage in transit.
Once you receive your bike, all you need to do is put on the bars, front wheel, pedals & seat/post, then hook up the brakes & go shred.
If you are not mechanically minded then we highly recommend you have your local bikeshop complete the assembly for you.
You must ensure your bike is properly assembled before riding to avoid any product failure due to incorrect installation. Failure caused by incorrect installation is not covered by warranty.
Should you have any questions or concerns, please call or email us. We're always happy to help.
